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Member Experience Manager

2 months ago

Tucson, Arizona, United States Oak View Group Full time
Job Summary

We are seeking a highly skilled Member Experience Manager to join our team at Oak View Group. As a key member of our team, you will be responsible for developing and executing a comprehensive strategy to enhance the member experience, drive engagement, and foster a sense of community among our members.

Key Responsibilities
  • Develop and implement a member experience strategy that aligns with the company's goals and objectives.
  • Lead the Member Experience Team in executing the strategic plan, ensuring seamless execution and delivery of member events and programs.
  • Create and execute relevant programs and initiatives that cater to the needs and preferences of our members.
  • Develop and maintain strong relationships with members, ensuring their needs are met and exceeded.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Monitor and analyze member feedback, making data-driven decisions to improve the member experience.
  • Manage and oversee the budget for member events and programs, ensuring fiscal responsibility and accountability.
Requirements
  • Bachelor's degree in Business, Communications, Journalism, Public Relations, Hospitality Management, or Recreation.
  • 3-5 years of experience in Hospitality, Customer Relations, or Marketing & Communications.
  • Proven track record of leading a team or project to a successful outcome.
  • Advanced knowledge of Microsoft Office suite, including Word, Outlook, and Excel.
  • CRM/Salesforce experience.
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Our Commitment to Diversity and Inclusion

We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating environments that reflect and celebrate the diverse communities in which we operate and serve.

Equal Opportunity Employer

Oak View Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.