Guestroom Service Specialist
1 week ago
Overview
The Room Attendant plays a crucial role in ensuring that guest accommodations are kept immaculate and welcoming, while delivering exceptional service to all visitors.
Key Responsibilities
- Maintain a friendly, attentive, and professional demeanor towards guests, management, and colleagues at all times.
- Execute thorough cleaning of guest rooms in accordance with established standards.
- Prepare for cleaning by organizing guest supplies, cleaning materials, and linens for the housekeeping cart.
- Remove all waste and soiled linens from guest rooms and corridors.
- Ensure that hallways, public spaces, and storage areas are kept tidy and vacuumed as necessary.
- Restock the housekeeping cart in preparation for the following day’s tasks.
- Refill cleaning chemical containers as needed.
- Clean guest rooms with the door closed, adhering to standards unless otherwise requested by the guest.
- Report any missing items from rooms to the Housekeeping Supervisor or Manager.
- Notify the Housekeeping Supervisor or Manager of any maintenance issues immediately.
- Manage lost and found items according to company policy.
- Strive to ensure complete guest satisfaction.
Qualifications
- A high school diploma or equivalent, along with experience in the hospitality industry, is preferred.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds occasionally, and 20 pounds frequently.
- Must be capable of standing for the duration of the shift.
- Effective verbal and written communication skills are essential, with the ability to interact courteously and professionally with guests and staff at all levels.
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