Guestroom Cleaning Specialist
2 weeks ago
Position Summary
The Guestroom Cleaning Specialist plays a vital role in ensuring that all guest accommodations are maintained to the highest standards of cleanliness and comfort. This position requires a commitment to providing exceptional service to enhance the overall guest experience.
Key Responsibilities
- Maintain a welcoming and friendly demeanor towards guests, management, and fellow staff members at all times.
- Execute thorough cleaning of guest rooms in accordance with established protocols.
- Prepare for cleaning tasks by organizing guest supplies, cleaning materials, and linens on the housekeeping cart.
- Remove waste and soiled linens from guest rooms and corridors efficiently.
- Ensure that hallways, public spaces, and storage areas are kept tidy and vacuumed as necessary.
- Restock the housekeeping cart to ensure readiness for the following day’s tasks.
- Refill cleaning chemical containers as needed.
- Conduct room cleaning with the door closed, adhering to cleanliness standards unless otherwise requested by guests.
- Notify the Housekeeping Supervisor/Manager of any missing items from guest rooms.
- Report maintenance issues promptly to the Housekeeping Supervisor/Manager.
- Manage lost and found items according to established procedures.
- Strive to achieve high levels of guest satisfaction.
Required Qualifications
- A high school diploma or equivalent is preferred, along with experience in hospitality or a related field.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds occasionally, and 20 pounds frequently.
- Capability to remain on your feet for the duration of the shift.
- Strong verbal and written communication skills, with the ability to interact in a friendly and service-oriented manner with guests and colleagues.
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