Guestroom Services Specialist
2 weeks ago
Overview
The Housekeeping Attendant plays a crucial role in ensuring that guest accommodations are clean, inviting, and well-maintained, while delivering exceptional service to enhance the guest experience.
Key Responsibilities
- Maintain a friendly, helpful, and courteous demeanor towards guests, management, and fellow staff members at all times.
- Execute thorough cleaning of guest rooms in accordance with established standards.
- Prepare for cleaning by completing all pre-cleaning tasks, which include organizing guest supplies, cleaning materials, and linens for the housekeeping cart.
- Remove all waste and soiled linens from guest rooms and corridors.
- Ensure that hallways, common areas, and storage closets are kept clean, organized, and vacuumed as necessary.
- Restock the housekeeping cart in preparation for the following day’s tasks.
- Refill chemical containers as needed.
- Clean guest rooms with the door closed, adhering to protocols unless otherwise requested by the guest.
- Report any missing items from rooms, such as irons, hair dryers, etc., to the Housekeeping Supervisor or Manager.
- Immediately notify the Housekeeping Supervisor or Manager of any maintenance issues.
- Handle lost and found items according to established procedures.
- Strive to ensure complete guest satisfaction.
Qualifications
- A high school diploma or equivalent is preferred, along with experience in the hospitality industry or a related field.
- Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Capability to stand for the duration of the shift.
- Strong verbal and written communication skills, with the ability to interact effectively with all levels of staff and guests in a friendly, courteous, and service-oriented manner.
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