Guest Services Representative
4 days ago
Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at the Upper Arlington TownePlace Suites in Columbus, Ohio.
About the Role: As a Guest Services Representative, you will be responsible for providing exceptional guest experiences, processing payments, and communicating effectively with guests, management, and co-workers.
About Us: Shaner Hotels is a leading hospitality owner-operator and management company with over 65 properties in 14 states and four countries. We provide hotel development, design, construction, e-commerce, and revenue management services.
Key Responsibilities:
- Provide superior guest services and ensure a positive experience for all guests
- Process all payments according to established hotel requirements
- Communicate effectively with guests, management, and co-workers
- Resolve discrepancies on the room status report with Housekeeping
Requirements:
- High school graduate or equivalent
- Minimum one year customer service experience; previous hotel experience preferred
- Ability to satisfactorily communicate with guests, management, and co-workers
- Computer experience preferred
- Bilingual English/Spanish a plus
Salary Estimate: $30,000 - $40,000 per year based on location and experience.
Benefits: Shaner Hotels offers competitive benefits, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
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