Guest Services Representative

4 days ago


Columbus, Ohio, United States Shaner Hotel Group Full time

Job Summary: We are seeking a highly skilled Guest Services Representative to join our team at the Upper Arlington TownePlace Suites in Columbus, Ohio.

About the Role: As a Guest Services Representative, you will be responsible for providing exceptional guest experiences, processing payments, and communicating effectively with guests, management, and co-workers.

About Us: Shaner Hotels is a leading hospitality owner-operator and management company with over 65 properties in 14 states and four countries. We provide hotel development, design, construction, e-commerce, and revenue management services.

Key Responsibilities:

  • Provide superior guest services and ensure a positive experience for all guests
  • Process all payments according to established hotel requirements
  • Communicate effectively with guests, management, and co-workers
  • Resolve discrepancies on the room status report with Housekeeping

Requirements:

  • High school graduate or equivalent
  • Minimum one year customer service experience; previous hotel experience preferred
  • Ability to satisfactorily communicate with guests, management, and co-workers
  • Computer experience preferred
  • Bilingual English/Spanish a plus

Salary Estimate: $30,000 - $40,000 per year based on location and experience.

Benefits: Shaner Hotels offers competitive benefits, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.



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