Guest Services Supervisor
7 days ago
The Guest Services Supervisor is a critical role that requires a strong understanding of hotel operations and excellent communication skills. You will be responsible for leading a team of Front Desk Agents, providing training and support, and ensuring that all guests receive a warm and welcoming experience.
Key Responsibilities:
- Lead a team of Front Desk Agents and provide guidance and support as needed
- Ensure that all guests receive exceptional customer service and have a positive experience at our hotel
- Monitor and maintain high standards of cleanliness and organization in the Front Desk area
- Handle guest complaints and concerns in a professional and courteous manner
- Assist with front desk duties during peak periods
Requirements:
- 6 months customer service experience required
- Cash handling and hotel Front Desk experience preferred
- Marriott experience preferred
- Lightspeed experience preferred
Salary: $45,000 - $55,000 per year (dependent on experience)
This is a full-time position with a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
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