Customer Service Representative

5 days ago


Columbus, Ohio, United States National Church Residences Full time

Join our supportive housing community as a Customer Service Representative, where you will play a vital role in ensuring the safety and security of our residents and building.

About the Job

This is an exciting opportunity to work with a team that shares your commitment to providing exceptional service and support to individuals in need. As a Customer Service Representative, you will be responsible for monitoring traffic through the lobby, ensuring all guests check in and out, and following building rules. You will also be responsible for accepting and accounting for rental payments, being alert at all times, and logging any occurrences during your shift.

We are looking for a highly organized and detail-oriented individual who can provide excellent customer service, both in person and over the phone. If you have strong communication skills, are able to multitask, and can work well in a team environment, we encourage you to apply for this rewarding position.

Key Responsibilities
  • Monitor traffic through the lobby and ensure all guests check in and out, showing proper identification and following building rules.
  • Accept and account for rental payments.
  • Be alert at all times and log in any occurrence during shift.
  • Follow all procedures in the desk manual.
  • Sort and distribute mail in a timely manner.
  • Conduct periodic inspections of common areas of the building.
  • Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book.
Requirements

To be successful in this role, you will need to have at least one year of current work experience, a high school degree or GED, and excellent customer service skills. You must also be able to communicate effectively both orally and in writing, and be able to work in a team environment.

We offer a competitive salary of $40,000 - $50,000 per year, depending on experience, and a comprehensive benefits package including health insurance, paid time off, and professional development opportunities.



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