Customer Service Representative Team Member

3 weeks ago


Columbus, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Title: Customer Service Representative Team Member

We are seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative. In this role, you will be the first point of contact for members and guests, providing exceptional service and support to ensure a positive experience at our club.

Job Summary:
This is a full-time position that requires working one weekend day. The shift is 6am to 2pm or 7am to 3pm. As a Customer Service Representative, you will be responsible for handling all front desk related activities, including answering phones, checking ID and member barcodes into the system, new member sign-up, and conducting tours of the club. You will also facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and assist with maintaining the neatness and cleanliness of the club.

Key Responsibilities:
- Greet members, prospective members, and guests by providing exceptional customer service
- Handle all front desk related activities, including answering phones, checking ID and member barcodes into the system, new member sign-up, and conducting tours of the club
- Facilitate needed updates to member accounts
- Respond to member questions and concerns in a timely and professional manner
- Assist with maintaining the neatness and cleanliness of the club

Requirements:
- Customer service background preferred
- Basic computer proficiency
- Passion for fitness and health
- Upbeat and positive attitude at all times
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Estimated Salary: $35,000 - $40,000 per year, depending on experience

About Us:
At Planet Fitness - Duo Fit, LLC, we are committed to providing a welcoming and inclusive environment for our members and staff. We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.

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