HVAC Operations Manager
1 week ago
Job Summary:
Gpac is seeking a highly skilled HVAC Service Manager to lead our residential and light commercial service operations. The ideal candidate will possess a solid technical background in HVAC systems, prior experience in service management, and a dedication to providing outstanding customer service.
Key Responsibilities:
- Team Leadership: Supervise and guide a team of technicians, offering support and training as necessary.
- Service Delivery: Ensure efficient and high-quality completion of all service calls.
- Performance Monitoring: Monitor technician performance and productivity, implementing improvement strategies when required.
- Scheduling and Dispatch: Schedule service appointments and dispatch technicians promptly.
- Team Meetings: Conduct regular meetings with the service team to review performance metrics and address any issues.
- Record Keeping: Keep accurate records of service calls, equipment installations, and customer interactions.
- Customer Service: Manage customer inquiries, complaints, and escalations with professionalism.
- Business Development: Develop revenue-increasing and customer satisfaction strategies.
- Compliance: Ensure compliance with industry regulations, safety protocols, and company policies.
- Collaboration: Collaborate with various departments to enhance workflow and achieve company objectives.
Requirements:
- Technical Expertise: At least 5 years of HVAC Technician experience, with EPA Universal and/or TDLR certification.
- Leadership Experience: Demonstrated success in service management, showcasing leadership and team motivation skills.
- Technical Proficiency: Exceptional HVAC troubleshooting and repair skills with high technical proficiency.
- Communication Skills: Effective communication and interpersonal abilities with customers and team members.
- Business Acumen: Proficiency in pricing, negotiation, and payment collection.
- Technical Software: Competency in relevant computer software for scheduling and customer management.
- Availability: Valid driver's license and clean driving record.
- Flexibility: Flexibility for varied working hours and on-call duty.
- Professional Development: Commitment to ongoing professional development in the HVAC field.
- Eligibility: Eligibility to work in the United States.
Perks:
- Competitive Compensation: Competitive salary based on experience level.
- Company Benefits: Company-provided truck, gas card, and cell phone.
- Comprehensive Benefits: Comprehensive benefits including health insurance and retirement savings plan.
- Career Advancement: Potential for career advancement and growth within the organization.
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