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Service Operations Supervisor

2 months ago

Columbia, Missouri, United States Gpac Full time

Position Title: Service Operations Supervisor

Overview of the Role:

Gpac is seeking a skilled Service Operations Supervisor to oversee our residential and light commercial service divisions. The successful candidate will have a robust technical foundation in HVAC systems, previous experience in service leadership, and a commitment to delivering exceptional customer experiences.

Primary Responsibilities:

  • Leading and mentoring a team of service technicians, providing guidance and training as needed.
  • Ensuring the effective and high-quality execution of all service requests.
  • Evaluating technician performance and productivity, implementing enhancement strategies as necessary.
  • Coordinating service appointments and efficiently dispatching technicians.
  • Conducting regular team meetings to assess performance metrics and resolve any challenges.
  • Maintaining accurate documentation of service requests, equipment installations, and client interactions.
  • Addressing customer inquiries, complaints, and escalations with professionalism and care.
  • Formulating strategies to boost revenue and enhance customer satisfaction.
  • Ensuring adherence to industry standards, safety regulations, and company policies.
  • Collaborating with various departments to improve operational workflows and meet organizational goals.

Qualifications:

  • A minimum of 5 years of experience as an HVAC Technician, with EPA Universal and/or TDLR certification.
  • Proven track record in service management, demonstrating leadership and team motivation capabilities.
  • Strong HVAC troubleshooting and repair expertise with high technical aptitude.
  • Excellent communication and interpersonal skills with both customers and team members.
  • Proficient in pricing, negotiation, and payment collection processes.
  • Familiarity with relevant software for scheduling and customer relationship management.
  • Possession of a valid driver's license and a clean driving record.
  • Willingness to work flexible hours and participate in on-call duties.
  • Dedication to continuous professional development in the HVAC industry.
  • Eligibility to work in the United States.

Benefits:

  • Competitive salary commensurate with experience.
  • Company vehicle, fuel card, and mobile phone provided.
  • Comprehensive benefits package including health insurance and retirement savings options.
  • Opportunities for career advancement and professional growth within the company.

If you possess the required qualifications and are looking for a rewarding career in service management, we encourage you to consider this opportunity.