Public Programs Coordinator

4 days ago

Rochester, New York, United States The Strong Full time
Job Title: Public Programs Coordinator

The Strong is seeking a highly motivated and organized Public Programs Coordinator to join our team. As a Public Programs Coordinator, you will be responsible for developing and implementing public programs that are accessible, inclusive, and inspiring for all guests.

Key Responsibilities:
  • Collaborate with the Assistant Vice President for Education and Public Programs to develop and implement public programs from the idea stage through program delivery and analysis.
  • Work with the director of public programs and other public programs coordinators to establish a full-year schedule of diverse and inclusive public programming.
  • Conduct web-based background research for programs and related activities.
  • Arrange all program logistics for scheduled and assigned programs, including securing and managing supplies, booking rooms and spaces, ensuring appropriate set-up and AV support, coordinating external talent and entertainment, and training or guiding program staff as necessary.
  • Monitor the progress of assigned events and troubleshoot issues as they arise.
  • Hire diverse and inclusive actors, musicians, performers, and vendors, and manage their relationship with the event or program on behalf of the museum.
  • Develop an operations plan for each assigned event to be used by all teams to assist in the set-up and take-down of events and programs.
  • Serve as the main point of contact for each event.
  • Develop a schedule of diverse and inclusive activities for each assigned event for the purpose of providing visitors with an engaging, educational, and fun visit.
  • Plan and develop programs within budgetary parameters, obtaining quotes and setting up new contracts for upcoming events and performances.
  • Oversee, in coordination with the guest services team and director of public programs, appropriate staffing for public programs and events.
  • Provide quality service to guests, both onsite and offsite, regardless of specific program assignment.
  • Greet, welcome, and interact with museum guests on behalf of public program activities, providing answers to guests' questions, including information regarding daily events, programs, and museum membership.
  • Support public programs' publicity and outreach activities as needed.
  • Record and maintain documentation of procedures and processes related to program development and implementation, including contact information for all assigned events.
  • Regularly reflect on event facilitation and implementation.
  • Research new program ideas and make suggestions for improvements to signature events.
  • Take initiative to identify and solve problems, publicly supporting team decisions, even if they conflict with personal opinions.
  • Provide day-to-day administrative support to the director of public programs for multiple projects, interacting regularly with other project participants, partner organizations, and various internal teams.
  • Welcome new staff and create a positive work environment.
  • Identify and act on opportunities to help and support the efforts of coworkers and staff from other teams.
  • Assist with training and overseeing public programs interns and volunteers.
  • Participate in all required museum trainings.
  • Attend public programs team and general staff meetings, and others, as needed.
Requirements:
  • Bachelor's degree in education, museum studies, event management, or related field.
  • Experience successfully working in event planning, coordination, or other programming, preferably in an educational environment or at a museum.
  • Experience working with children and families.
  • Flexibility to work both weekday and weekend shifts as job duties require.
  • Commitment to diversity, equity, inclusion, and accessibility (DEAI) work and fostering a sense of belonging for all guests.
  • Ability to use appropriate interpersonal skills and methods to reduce tension and resolve conflict in difficult or complex situations to achieve resolution or adherence to policies and procedures.
  • Extraordinary ability to communicate matters and resolve issues face-to-face with patience and good judgment.
  • Strong creative thinking and the ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Knowledge of principles and methods for educational program and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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