Medical Front Desk Coordinator

1 week ago

Quincy, Massachusetts, United States Gather Health Full time
Practice Operations Partner

Gather Health is a mission-driven organization that is revolutionizing the way seniors experience primary care. We are seeking a highly organized and compassionate Practice Operations Partner to join our Quincy, MA clinic team.

About the Role

This is a unique opportunity to be part of a dynamic and innovative healthcare organization. As a Practice Operations Partner, you will be the face of our clinic, greeting patients and providing exceptional customer service. Your administrative duties will include handling inbound and outbound calls, preparing insurance claims, and coordinating transportation. You will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators to ensure seamless patient care.

Key Responsibilities
  • Welcome patients and communicate their arrival to the relevant care-team members
  • Handle incoming calls and messages, addressing or triaging requests such as appointment scheduling, form completion, and medication refills
  • Initiate outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking
  • Sort and triage incoming mail and faxes, including scanning and e-filing documents
  • Provide information and facilitate office tours for patients interested in joining our practice
  • Assist the Practice Operations Manager with administrative tasks, such as ordering supplies and scheduling
  • Verify patient insurance via phone or online and collect applicable copays for services
  • Assist with scheduling follow-up appointments and referral appointments
  • Assist with scheduling transportation for our patients
  • Prepare and submit accurate insurance claims within the required timeframes
  • Resolve claims issues with third-party insurance carriers and facilitate requested information in a timely fashion
  • Engage with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
  • Provide additional documentation needed for timely claims processing, conducting research and preparing for appeals
  • Provide support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
Requirements
  • High school diploma or G.E.D.
  • Minimum of two years of experience working a front desk function in a medical clinic
  • Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person
  • Experience with basic office tools such as email, Outlook calendar, etc.
  • Strong verbal, written, and reading comprehension skills in English
  • Ability to work physically in a clinic 8am to 5pm Monday through Friday
  • Ability to work for any employer in the United States
Preferred Qualifications
  • Strong knowledge of Medicare billing and CPT coding
  • Experience with Athena or another Electronic Health Record software
  • Experience working in a primary care setting
  • Experience with seniors, under-served populations, individuals with disabilities or other complex social needs
  • Bilingual in Mandarin or Vietnamese
What We Offer

Gather Health offers a competitive salary and benefits package, including paid time off, 11 paid holidays, medical insurance coverage, short and long-term disability insurance, basic life insurance, and a 401K plan with 100% match up to 4% of income. We also offer employee assistance programs, free onsite parking, and supplemental benefits available for discounted prices.

Next Steps

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to schedule an exploratory conversation via Zoom or phone.

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