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Medical Front Desk Coordinator

2 months ago

Quincy, Massachusetts, United States Gather Health Full time
Practice Operations Partner

Gather Health is seeking a highly organized and compassionate Practice Operations Partner to join our Quincy, MA clinic team. As the face of our clinic, you will be the first point of contact for patients and will play a critical role in ensuring a seamless and efficient experience for our patients and staff.

Key Responsibilities:
  • Welcome patients and communicate their arrival to the relevant care-team members
  • Handle incoming calls and messages, addressing or triaging requests such as appointment scheduling, form completion, medication refills, etc.
  • Initiate outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking
  • Sort and triage incoming mail and faxes, including scanning and e-filing documents
  • Provide information and facilitate office tours for patients interested in joining our practice
  • Assist the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.
  • Verify patient insurance via phone or online and collect applicable copays for services
  • Assist with scheduling follow-up appointments and referral appointments
  • Assist with scheduling transportation for our patients
  • Prepare and submit accurate insurance claims within the required timeframes
  • Resolve claims issues with third-party insurance carriers and facilitate requested information in a timely fashion
  • Engage with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
  • Provide additional documentation needed for timely claims processing, by conducting research and preparing for appeals
  • Provide support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
Requirements:
  • High school diploma or G.E.D.
  • Minimum of two years of experience working a front desk function in a medical clinic
  • Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person
  • Experience with basic office tools such as email, Outlook calendar, etc.
  • Strong verbal, written, and reading comprehension skills in English
  • Ability to work physically in a clinic 8am to 5pm Monday through Friday
  • Ability to work for any employer in the United States
Preferred Requirements:
  • Strong knowledge of Medicare billing and CPT coding
  • Experience with Athena or another Electronic Health Record software
  • Experience working in a primary care setting
  • Experience with seniors, under-served populations, individuals with disabilities or other complex social needs
  • Bilingual in Mandarin or Vietnamese
What We Offer:
  • Competitive pay and benefits for our Full-Time colleagues, including paid time off, medical insurance coverage, short and long-term disability insurance, basic life insurance coverage, 401K plan with 100% match up to 4% of income, employee assistance program, free onsite parking, and supplemental benefits available for discounted prices
Why Gather Health?

We are a mission-based organization that is passionate about changing the way seniors experience primary care. Our business model is unique and on the cutting-edge of the primary care industry. Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues. We are intentionally building a strong company culture and providing a compassionate and joyful work environment.