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Front Desk Representative

2 months ago

Quincy, Massachusetts, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle requests for mail, messages, and packages in a timely and courteous manner.
  • Maintain accurate records and perform administrative tasks as needed.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous experience in a hotel or related field is preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Strong communication and problem-solving skills, with a focus on delivering exceptional guest service.
What We Offer:
  • A competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income, term life, and AD&D insurance.
  • Paid time off and an employee assistance program.
  • A 401(k) retirement plan and daily pay options.

Aimbridge Hospitality is an equal opportunity employer, committed to diversity and inclusion in the workplace.