Director of Sales and Learning Development

4 weeks ago

Newton, Massachusetts, United States Bright Horizons Children's Centers Full time

The Director of Sales and Learning Development plays a pivotal role in the strategic development and implementation of learning programs for Bright Horizons sales and account directors, as well as marketing and support specialists that are critical to the team's success. This role also provides oversight for other Growth Learning team members and demonstrates a high degree of autonomy in decision-making and project management. In addition, the role provides strategic guidance and works collaboratively with Growth Team senior leaders, key stakeholders, and subject matter experts to ensure learning programs enable these teams to meet their annual goals.

Key Responsibilities:

  • Identifies opportunities for and leads execution of training projects which drives annual progress toward Growth Team revenue goals along with foundational, long-term positive change for Growth Team members toward quota attainment and career progression.
  • Maintains a strong understanding of Bright Horizons buyer's journey, industry sectors and buying influences, B2B marketing strategy, products and services, competitive intelligence, and internal platforms and systems to effectively lead Growth Team training efforts.
  • Manages the development, delivery, and assessments of learning activities and programs for in-person, virtual, and autonomous learning.
  • Focuses on key sales skills, as well as functional, product-related learning that help team members tell a compelling story and show the value of our products and services.
  • Applies best practice in instructional design, adult learning principles, group facilitation, and relevant training methodologies to support ongoing learning & development across teams.
  • Plans and executes Growth Team-wide meetings throughout the year, including in-person team meetings (as needed).
  • Develops training metrics, tracking, and reporting that demonstrate the effectiveness of our learning activities and programs.
  • Advises Growth Team leaders on long-term training and development needs; manages the facilitation of recurring and strategic needs assessments including data gathering, analysis, and recommendations to leadership.
  • Supervises other Growth Learning team members, as needed, to ensure annual training goals are met, and ensures the delivery of a consistent, high-quality training experience for Growth Team members.
  • Works collaboratively with Talent and Learning Services teams to ensure learning and development practices are aligned with the overall Bright Horizons learning organization.
  • Exemplifies and fosters the Bright Horizons culture and HEART Principles in all work functions and internal interactions.
  • Works cross-functionally to provide leadership with the visibility of the progress against the learning objectives- with the safety zone of practice migrating to the accountability of performance management as required.

Requirements:

  • Bachelor's Degree in Business, Communications, Organizational Development, or related area - Required.
  • 7 years of experience in sales, account management, training and/or adult learning programs - Required.
  • 3 years of supervisory/team leadership experience - Preferred.

Additional Requirements:

  • A strong understanding of the sales and account management environment, including sales enablement, revenue-facing roles, sales support, and demonstrated knowledge of best practices, methodologies, and techniques in each of these areas.
  • Expert training facilitation skills to large and small audiences.
  • Able to manage multiple projects at once, anticipate roadblocks, juggle priorities, and meet completion deadlines.
  • Develop a deep familiarity with the Bright Horizons buyer's journey to support the sales team's success through the stages of that journey - and remain able to adapt quickly as the market evolves.
  • Able to build strong internal relationships, collaborate with cross-functional teams, build trust through authentic leadership and authentic interactions with colleagues and team members.
  • Experience with Microsoft platforms including Teams, SharePoint, PowerPoint, Excel, Word, and Outlook.
  • Experience with CRM (Salesforce) sales enablement functionality.
  • Experience with learning management systems (such as Cornerstone), webinar platforms (such as Adobe Connect, WebEx, On24, etc.) and virtual training creation software (such as Brainshark, Adobe Captivate, TechSmith Camtasia, etc.).
  • Must be able to lift objects to 50 pounds at onsite events, with some events including extensive walking.
  • Travel as needed to support Growth team learning and development needs, less than 10% of the time.
  • Passion for the Bright Horizons mission and dedication to living our company values - our HEART principles - in each interaction every day.

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