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Client Relations Representative for A&H Management

2 months ago

Richmond, Virginia, United States A&H Management Full time

Position Overview:
The Customer Engagement Specialist at A&H Management plays a vital role in fostering relationships with clients by providing detailed information about our offerings. This position involves addressing customer inquiries and facilitating the enrollment process effectively. A successful candidate will excel in building connections with diverse individuals, leveraging their customer service experience and vibrant personality to enhance the overall client experience.

Our Commitment:
At A&H Management, we strive to redefine customer service by delivering personalized, solution-oriented experiences. We are dedicated to supporting our team members in their professional growth and personal aspirations, ensuring that everyone has the opportunity to thrive.

Key Responsibilities:

  • Deliver comprehensive product and service information to clients.
  • Engage with customers to ascertain their needs and provide tailored recommendations.
  • Establish and nurture relationships with new clients.
  • Address inquiries and concerns promptly, escalating issues as necessary.
  • Respectfully overcome objections and ensure customer satisfaction.
  • Gather customer feedback to inform management and enhance service delivery.
  • Participate in training sessions to expand product knowledge and stay informed about promotions.
Qualifications:
  • 1-3 years of experience in sales, customer service, or client relations.
  • Possess a solution-focused mindset with the ability to address technical questions and customer needs effectively.
  • Strong verbal communication, negotiation, and presentation skills.
  • Self-motivated and capable of working collaboratively within a team.
  • Ability to manage time effectively and prioritize tasks.