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Customer Service Team Lead

2 months ago

Alhambra, California, United States Burlington Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Team Lead to join our team at Burlington. As a key member of our retail team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top priority.

Key Responsibilities:

  • Lead by Example: Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the team.
  • Drive Customer Satisfaction: Maintain a customer-first focus and deliver a consistently great experience to all customers with a high level of professionalism.
  • Operational Excellence: Maintain a neat and orderly front-end area, troubleshoot issues with registers and transactions, and coordinate meal and break periods.
  • Team Management: Monitor schedule adherence and ensure that all team members are working together to achieve our customer service goals.

Requirements:

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

About Us:

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.