Customer Service Sales Associate
2 weeks ago
Part-Time Sales Associate
Join our team as a part-time sales associate, where you will play a vital role in delivering exceptional customer service and enhancing the shopping experience.
KEY RESPONSIBILITIES
• Greet all customers and team members warmly, providing assistance in a friendly and professional manner.
• Utilize the 5-step customer engagement process: Welcome the Customer, Request Feedback, Explain Benefits, Encourage Survey Participation, and Express Gratitude.
• Adapt to and leverage current technology to meet customer needs effectively.
• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Promote and facilitate the enrollment of customers in loyalty programs and credit applications.
• Adhere to all cash handling policies and procedures diligently.
• Process transactions accurately while maintaining a positive interaction with customers.
• Demonstrate flexibility by being willing to cross-train and assist in various store areas as required.
QUALIFICATIONS
REQUIRED
• Ability to lift up to 50 pounds on a regular basis.
• Capacity to spend the majority of work hours standing or moving throughout the store, engaging in physical activities such as bending, lifting, and walking.
• Commitment to following company policies and procedures.
• Consistent attendance and punctuality.
• Strong verbal and written communication skills.
• Basic math and reading abilities, with attention to detail.
• Ability to collaborate effectively as part of a team.
PREFERRED
• Previous experience in a retail environment.
• Proficiency in using technology while performing job responsibilities.
OUR MISSION
At Kohl's, our mission is to inspire and empower families to lead fulfilling lives. We strive to ensure that our customers know that the resources to enhance their lives are within reach. We are equally committed to the growth of our associates, offering opportunities for both professional and personal development in a supportive environment. We value hard work, collaboration, and a sense of fun in our workplace.
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