Customer Service Representative

1 month ago


Baltimore, Maryland, United States Hilton Hotels Corporation Full time
Key Responsibilities:

As a Guest Service Agent at Hilton Hotels Corporation, you will be responsible for providing exceptional customer service to our guests. This includes greeting guests, completing the registration process, and assisting with check-out. You will also be expected to demonstrate a thorough knowledge of hotel information and use up-selling techniques to promote hotel services and facilities. Additionally, you will respond to guest inquiries and requests, and resolve any issues that may arise.

What We Offer:

Hilton Hotels Corporation is committed to providing a positive and supportive work environment. As a Guest Service Agent, you will have the opportunity to work with a diverse team of professionals and develop your skills and knowledge in customer service and hospitality. We offer competitive compensation and benefits packages, as well as opportunities for career advancement.

Requirements:

To be successful as a Guest Service Agent, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to demonstrate a thorough knowledge of hotel information and use up-selling techniques to promote hotel services and facilities. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.

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