Customer Service Representative
1 month ago
Job Summary
The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Greet members, prospective members, and guests, providing a superior level of customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
Compensation
$13.50 per hour
About Planet Fitness
Planet Fitness is a leading fitness center chain with over 2,000 locations in the United States and internationally. We are committed to providing a Judgement Free Zone for our members, where they can feel comfortable and motivated to reach their fitness goals.
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