Customer Service Representative

2 weeks ago


Baltimore, Maryland, United States State Farm Insurance Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a professional and efficient manner.

Key Responsibilities:

  • Assist customers with policy changes, inquiries, and complaints.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.

About Us: State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support.



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