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Highly Skilled Desktop Support Specialist

1 month ago

Plano, Texas, United States Red Knight Solutions, LLC Full time

Job Summary: We are seeking a highly skilled and experienced Desktop Support Specialist with network administration responsibilities to join our IT team. The ideal candidate will have a strong background in both desktop support and network administration, with the ability to troubleshoot and resolve complex technical issues.

Key Responsibilities:

  • Provide technical assistance to end-users, including troubleshooting hardware, software, and network issues.
  • Install, upgrade, and maintain desktop operating systems and applications.
  • Conduct remote troubleshooting and provide clear technical instructions.
  • Customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs.
  • Follow up with clients to ensure their systems are functional.
  • Monitor and maintain network performance and security.
  • Troubleshoot and resolve network connectivity issues.
  • Manage network security measures.
  • Maintain network services, such as DHCP, DNS, and VLANs.

Requirements:

  • 5-8 years of experience in the IT field.
  • Experience with the ServiceNow (SNOW) ticketing system.
  • CCNA and CCNP certification.
  • Experience with Cisco switches.
  • iPhone support, setup, and managing platforms.
  • Industry experience (for safety reasons).
  • Willingness to work overtime or on weekends.
  • Flexibility to work different shifts if needed.
  • Proven work experience as an L3 Desktop Support Engineer or similar role.
  • Hands-on experience with Windows, Linux, and macOS environments.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Customer-oriented attitude.
  • Must be ready to take any shift, any day.