Telecom Support Specialist

2 weeks ago


Plano, Texas, United States Regal Staffing Services Full time

We are seeking a highly skilled Telecom Support Specialist to join our team at Regal Staffing Services. As a Telecom Support Specialist, you will be responsible for providing technical support and troubleshooting for telecommunications equipment and network infrastructure.

  • Provide technical support and troubleshooting for telecommunications equipment and network infrastructure
  • Research and resolve complex technical issues escalated by other staff members
  • Responsible for schematic level troubleshooting and identifying root causes of technical issues
  • Reviews and replies to customers' technical issues submitted directly to the technical Support department's inbox
  • Provides on-site technical support at customers' locations on installed products

Requirements:

  • Associates degree in Electronics or related discipline or equivalent required; Bachelor's degree in electronics, Engineering or related discipline preferred
  • Basic understanding of DC Power required
  • Two to four years of previous technical support of telecom power equipment or product repair/test experience of telecom power products required
  • Demonstrated proficiency in MS Office (Word and Excel), e-mail and ERP/financial accounting systems
  • Must be able to pass background and drug screen


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