Senior Desktop Support Specialist

4 weeks ago


Plano, Texas, United States Computacenter Full time

About the Role

The Senior Desktop Support Specialist will provide remote desktop support across multiple customers and technologies. The primary function is to resolve or escalate calls that have been entered into the support system by the Level 1 Analyst.

Key Responsibilities

  • Review problem tickets and respond to users within established standards
  • Resolve open tickets in a timely and professional manner, following established SOP
  • Manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved
  • Provide a positive customer service experience to the customer
  • Participate in other projects as requested

Requirements

  • 2 years of experience in a help desk environment
  • 2 years of experience with ticketing systems such as ServiceNow
  • Experience with remote control technology (Dame ware, VNC, SCCM, Remote Desktop, Remote Assistance)
  • Microsoft certified with future accreditations being planned

What You'll Get

Competitive compensation plans and long-term career opportunities

An attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind

Opportunities to work with a leading independent technology partner, trusted by large corporate and public sector organizations



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