IT Support Specialist

4 weeks ago

Plano, Texas, United States THIRD COAST BANK Full time
Job Summary

Third Coast Bank is seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities
  • Provide technical support and assistance to employees and customers via phone, email, and in-person
  • Configure, maintain, and upgrade Bank's networks and in-house servers
  • Escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Configure and set up workstations and laptops in accordance with Bank's policy
  • Maintain Active Directory, create and delete user accounts, and assign different rights to users and groups within Bank operating systems
  • Create the Active Directory structure and mapped connections to printers and other peripheral devices
  • Create static IP addresses to specific computers and maintain records of all machines going to different users
  • Assist with assigning IP addresses and re-imaging PCs, laptops, and all other types of equipment
  • Monitor servers and Bank systems, providing support to Branch and mobile device users
  • Analyze and troubleshoot software and hardware issues
  • Resolve issues pertaining to computer workstation and network configuration
  • Respond to a variety of queries pertinent to software, hardware, email configurations, computer-related questions, etc.
  • Install operating systems, software, antiviruses, and patches
  • Provide on-site support in Branch locations during startup/shut down to Bank standard operating systems and procedures, expediting issue resolution to ensure successful project outcomes
  • Conduct troubleshooting for installation of hardware/software, desktops, docking stations, laptops, VPN configuration, and NIC cards to enhance network connectivity and minimize downtime
  • Collaborate with Bank vendors/developers to plan and implement software releases, effectively communicating changes and providing expanded internal and external customer support
  • Analyze data while listening and speaking directly to vendors, employees, clients, and customers to construct written recommendations and resolutions
  • Compose and maintain technical documentation to expand knowledge base and provide resources for product support across all platforms
  • Document and maintain I.T. processes and enforce network policies and procedures
  • Specify system requirements and design solutions
  • Research and make recommendations on server system administration
Requirements
  • BS degree in Information Technology, Computer Science, or equivalent
  • Proven working experience in providing help desk support
  • Working knowledge of help desk software, databases, and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

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