IT Support Specialist
4 weeks ago
Pyramid Consulting Group, LLC is seeking a skilled IT Support Specialist to provide technical assistance and maintain IT equipment and services for their team in Plano. This is a temporary position that will begin at the end of October and continue through the end of the year. The ideal candidate will thrive in a team-oriented setting, demonstrate excellent communication skills, and possess strong proficiency in various IT software, hardware, and networking areas.
Key Responsibilities:
- Deploy and support Mac, Windows, and Linux operating systems
- Provide hardware, software, and peripheral support for users
- Troubleshoot and support local area networks
- Administer IT systems and manage assets
- Procure hardware and manage inventory
- Create and update technical documentation
- Mentor junior technicians and handle escalations
- Perform ad hoc duties as needed and assigned
Requirements:
- 4+ years of hands-on experience in IT support
- Strong experience with macOS (10.6 or later)
- Experience supporting Microsoft Windows (7 or newer)
- Understanding of networking concepts, including DNS, DHCP, Email, HTTP, SSL, OSI model, and TCP/IP protocols
- Ability to repair, troubleshoot, deploy, and decommission PCs
- Ability to lift or carry desktop computers (up to 25lbs)
- Advanced Linux systems administration skills or certification
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Certifications such as Microsoft MCSE, MCITP
- Experience with Cisco IOS (CLI) or relevant Cisco certification
- Experience with scripting, programming, or SQL
- Background in project management
- Experience with data cabling or computer facilities maintenance
- Experience with server administration or AWS
Salary: $70/hr - $76/hr
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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