Medical Support Specialist

4 weeks ago


Plano, Texas, United States Catalyst Physician Group Full time

Job Title: Medical Support Specialist

Job Summary:

Village Health Partners, a part of Catalyst Physician Group, is a well-established primary care practice dedicated to providing high-quality, patient-centered care in a compassionate and supportive environment. We are seeking a dedicated and compassionate Medical Support Specialist to support our clinical operations and ensure a smooth patient flow.

Responsibilities:

  • Manage patient rooming to efficiently meet daily appointment schedules
  • Review presenting issue, visit history, orders, and update EMR appropriately
  • Assist Physician or Advanced Practitioner with examinations or procedures
  • Obtain vital signs and prep patient for visit
  • Fluent in medical terminology & medication refill protocols
  • Assist with scheduling appointments, answering phones, and updating patient records
  • Maintain cleanliness and organization of exam rooms and equipment
  • Work efficiently and effectively in a fast-paced, clinic environment
  • Appropriately escalate issues outside of existing protocols to meet patient needs
  • Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates
  • Meet performance and service level criteria as defined in "Performance Metrics"
  • Work well with a diverse group of professionals in a team environment

Qualifications:

  • 1-3 years related experience, preferably in a Primary Care office setting
  • Certified Medical Assistant - must be active and current
  • Athena EMR experience a plus
  • Excellent customer service and communication skills
  • Experience in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
  • Experience with basic desktop software, medical practice management, and electronic medical record (EMR) systems

We Offer:

  • Competitive compensation commensurate with experience
  • Medical, Dental, Vision
  • Health Savings Account (HSA) or Flexible Spending Account (FSA) options
  • Life Insurance
  • 401K with employer match
  • Paid Holidays
  • PTO
  • Referral programs
  • Short term and long term disability
  • Employee recognition programs

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.



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