Patient Service Representative III PRN

3 days ago


SaintBauzilledePutois, Occitanie, United States Sarasota Memorial Hospital Full time
Job Summary:

We are seeking a highly skilled Patient Service Representative III PRN to join our team at Sarasota Memorial Hospital. As a key member of our urgent care team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities:
  • Greets patients and conducts daily interactions in a professional and positive manner, demonstrating a strong understanding of our organization's mission, vision, and values.
  • Professionally interviews patients to obtain complete and accurate financial and insurance information, verifying required authorizations as needed.
  • Answers phone calls and routes them to the appropriate party, serving as a liaison between the facility, physician, insurance company, and other healthcare agencies.
  • Handles collections of monies from patients at the time of registration, maintaining strict confidentiality in dealing with patients and patient information.
  • Schedules patient appointments and procedures, verifying pain management benefits, insurance coverage, and obtaining authorization for all visits and/or special procedures.
  • Assumes a supervisory role in the absence of the office manager, exceling in customer service and establishing effective working relationships with patients, staff, and external partners.
Requirements:
  • Minimum of two years of experience in a customer service setting.
  • High School Diploma, GED, or Certificate.
  • Ability to type 30-40 wpm and possess knowledge of medical terminology and third-party payers.
  • Computer literacy with Windows-based programs and ability to function in multiple tasks, prioritize duties, and demonstrate initiative and self-direction.
Work Schedule:

Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends, and holidays are required, with flexibility to work all 7 of our urgent care locations. Schedule location preferences will be taken into consideration.



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