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Client Service Representative
2 months ago
Job Summary:
NurseCore Management Services, LLC is seeking a highly motivated and detail-oriented Client Service Representative to join our team. As a Client Service Representative, you will play a critical role in providing exceptional customer service to our clients and supporting the efficient operation of our office.
Key Responsibilities:
- Provide support for recruitment and staffing activities, including making service calls to referral sources and prospects, processing applications, and assigning personnel to clients.
- Coordinate home care referrals and ensure timely and accurate processing of orders.
- Support branch recruitment efforts, including interviewing, hiring, and orienting field staff.
- Make service calls to referral sources and prospects to gather information regarding client needs.
- Track and manage physician orders, case conferences, re-certifications, in-service visits, and supervisory visits.
- Order and monitor medical and office supplies under the direction of the supervising nurse and Branch Director.
- Ensure compliance with licensure and credentialing requirements.
- File and maintain integrity of employee personnel files and client charts.
- Complete data entry as assigned.
- Counsel field employees on non-clinical matters.
- Initiate complaint and service failure reporting and investigation, including appropriate and ongoing resolution.
Requirements:
- Bachelor's degree strongly preferred.
- Two or more years of college required.
- At least one year of training or experience in a service-related industry.
- At least one year of experience in home health care, with commercial insurance and private pay experience preferred.
- Experience should emphasize problem-solving skills in a patient care setting.