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Patient Service Representative

2 months ago

SaintBauzilledePutois, Occitanie, United States Johns Hopkins HealthCare Full time
Patient Service Representative Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Johns Hopkins HealthCare. As a Patient Service Representative, you will play a critical role in supporting the administrative operations of our healthcare organization.

Key Responsibilities:
  • Customer Service: Greet patients, answer telephone calls, and interact with patients to enhance the customer experience.
  • Chart Management: Pull, control, and file patient charts to facilitate the availability of timely medical information and protect patient privacy.
  • Scheduling and Registration: Schedule and pre-register patients following established policies and procedures to ensure accuracy.
  • Financial Clearance: Assist in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
  • Check-in and Check-out: Accurately check-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patient's visit.
  • Revenue Cycle: Enter charges, collect payment, and handle cash following established procedures to support revenue cycle processes.
Requirements:
  • Education: A minimum of a High School diploma, GED, Certificate of Completion, or equivalent achievement.
  • Experience: 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital, or other equivalent healthcare setting, and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front-facing customer service role.
  • Skills: Knowledge of healthcare business office procedures, including registration, scheduling, medical record management, and insurance.
  • Communication: Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely.
Work Environment:

We are committed to providing a healthy and safe environment for our patients, visitors, and staff members. The Johns Hopkins HealthCare has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts, including while at lunch or on breaks, and whether they are on or off campus.

Johns Hopkins HealthCare and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins HealthCare and its affiliates are drug-free workplace employers.