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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Service and Sales Representative to join our team at Broadway Gym Holdings LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales.
Responsibilities- Provide a welcoming and safe environment for members and guests through a high level of customer service.
- Interact with members and guests to contribute to overall sales, member retention, and member satisfaction.
- Model and promote our company's mission, values, and guiding principles with pride and integrity.
- Deliver a legendary member experience by consistently delivering a high level of service to all who enter the club.
- Enroll new members and explain the terms of all memberships.
- Have full knowledge of all club offers and ancillary services to facilitate the sale of memberships and promote company business.
- Answer phones and assist guests/members with various questions, including memberships, ancillary services, and billing inquiries.
- Perform tasks to create a legendary member experience, including making member phone calls, assisting members with account questions, and processing POS transactions.
- Efficiently check in and handle routine member service tasks using club systems.
- Provide a high level of customer service and attentiveness to member and guest needs.
- Be responsive to member feedback, complaints, and escalate issues to club management as necessary.
- Assist management in administrative tasks, including billing calls and confirming appointments.
- Ability to stand/walk for the duration of the shift.
- Maintain attention to detail and cleanliness, responsible for maintaining/cleaning/disinfecting the check-in desk/main entrance.
- Perform club/locker room walkthroughs to ensure the facility is presenting at its best.
- Quickly address any maintenance or equipment issues visible to members.
- Understand and adhere to all NYSC Family of Brands documents, including policies and procedures, employee handbook, state supplement, codes of conduct, etc.
- Proactively seek ways to positively influence the member experience and address member feedback through maintaining a positive attitude.
- Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their membership.
- 1+ years prior gym experience in a member-facing role and/or prior customer service role preferred.
- Experience working with computer systems and navigating through work screens.
- Child & Adult CPR/AED certified.
- Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and NYSC our family of brands.
- Physical demands include ability to lift up to 20lbs pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed).
The company reserves the right to change job responsibilities as business needs require and that jobs may require other tasks as assigned to the employee by the company.
