Customer Service Representative

4 days ago


Hoboken, New Jersey, United States The UPS Store #6347 Full time

The UPS Store #6347 is seeking a highly skilled Customer Service Representative to deliver world-class customer service to all retail customers. The ideal candidate will have previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance.

Key Responsibilities:


• Deliver outstanding customer service to walk-in customers and telephone/email inquiries


• Continuously practice good listening skills with customers, UPS Store team members, and leadership


• Take ownership of the customer's shipping needs and offer viable solutions


• Take action to learn all product and service offerings, alternative solutions, and industry trends


• Operate all equipment, software, and devices in an expert fashion and be willing to teach others


• Maintain a clean, organized, and safe working environment


• Perform other duties as assigned

Requirements:


• Strong computer skills, including Microsoft Office and Adobe Suites


• Outstanding phone skills


• Strong verbal and written communication skills, including spelling and math


• Prompt, reliable, and responsible


• Able to lift 40+ pounds



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