Customer Service Representative

1 month ago


Hoboken, New Jersey, United States CrossCountry Mortgage Full time
Job Opportunity

We're seeking a skilled customer service professional to join our team at CrossCountry Mortgage. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our customers.

Key Responsibilities:
  • Communicate effectively with customers to resolve issues and provide solutions
  • Maintain and improve product and service knowledge to ensure accurate information is provided to customers
  • Provide thorough follow-ups to customer interactions to ensure satisfaction
  • Answer customer inquiries and respond to customer complaints in a timely and professional manner
  • Ensure customer account information is up-to-date and accurate
Requirements:
  • Strong communication and interpersonal skills
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and adapt to changing priorities
About Us:

CrossCountry Mortgage is a top-5 retail mortgage lender, recognized for our exceptional culture and commitment to employee growth and development. We offer a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) with employer match.

We're committed to creating a positive and supportive work environment that empowers our employees to succeed. If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.



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