Customer Service Representative
1 month ago
We're seeking a skilled customer service professional to join our team at CrossCountry Mortgage. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our customers.
Key Responsibilities:- Communicate effectively with customers to resolve issues and provide solutions
- Maintain and improve product and service knowledge to ensure accurate information is provided to customers
- Provide thorough follow-ups to customer interactions to ensure satisfaction
- Answer customer inquiries and respond to customer complaints in a timely and professional manner
- Ensure customer account information is up-to-date and accurate
- Strong communication and interpersonal skills
- High school diploma or equivalent required
- Ability to work in a fast-paced environment and adapt to changing priorities
CrossCountry Mortgage is a top-5 retail mortgage lender, recognized for our exceptional culture and commitment to employee growth and development. We offer a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) with employer match.
We're committed to creating a positive and supportive work environment that empowers our employees to succeed. If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.
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