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Regional Director

2 months ago

Philadelphia, Pennsylvania, United States Crossroads Treatment Centers Full time
About the Role

Crossroads Treatment Centers is seeking an exceptional mission-driven, multi-site healthcare operations leader to join our team as Regional Director. This role will lead all aspects of operations, including team leadership, patient experience, regulatory compliance, and growth, with full P&L responsibility for their region.

Key Responsibilities
  • Provide compliance monitoring for the center through various means, including chart auditing, patient documentation, and No-Show calls, along with review of supervision documentation.
  • Supervise all business affairs for multiple locations, ensuring the centers meet corporate guidelines.
  • Coordinate with Program Directors to establish and maintain effective communication between regulatory agencies and the facility, as well as communication between centers.
  • Partner with Program Directors to demonstrate and model the Crossroads INSPIRE culture through team, patient, and community relations.
  • Staffing and Recruiting direction to the Program Directors, including coaching on best practices and enforcing the leadership qualities we Crossroads Desires.
  • Full P&L responsibility for their region and the business units captured within.
  • Utilize, refer to, and coach performance using all tools provided.
  • Coordinates and provides leadership to Program Directors to ensure centers run efficiently, effectively, and provide high-quality treatment at each center.
  • Approval of expenses within centers and of specific individuals accountable for such expenses.
  • Provides Training support in the centers in relation to revenue and labor cost improvement, performance management, and PD support to provide assistance ensuring they are fulfilling their role.
  • Maintains a positive working relationship with local, state, and federal authorities. Build internal and external relationships through effective communication with individuals ranging from patients and frontline staff to senior executives and community leaders.
  • Respond to and investigate allegations of non-compliance with state and federal laws and regulations and/or the Compliance Program policies and procedures and implementing corrective action plans as necessary.
Schedule and Locations
  • This position requires regular travel within the Philadelphia, PA/NJ region, plus quarterly travel to our headquarters in Greenville, SC. The role will be based in the Philadelphia area.
Education and Licensure Requirements
  • Bachelor's degree required, master's degree preferred.
  • 5+ years in a leadership role.
  • Multi-site healthcare operations experience.
  • Experience with or interest in behavioral health, particularly substance use disorder (SUD).
Position Benefits
  • Medical, Dental, and Vision Insurance.
  • PTO.
  • Variety of 401K options, including a match program with no vesting period.
  • Annual Continuing Education Allowance (in related field).
  • Life Insurance.
  • Short/Long Term Disability.
  • Paid maternity/paternity leave.
  • Mental Health Day.
  • Calm subscription for all employees.
Loan Forgiveness Program
  • Crossroads is a STAR (Substance Use Disorder Treatment and Recovery) approved organization, meaning our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care.