Clinical Manager for Medical Residency Program

2 weeks ago

Ft Pierce, Florida, United States Whole Family Health Center Inc Full time
Job Overview

Position Summary

The Clinical Manager for the Medical Residency Program plays a vital role in supporting clinical operations by delivering routine, direct patient care grounded in evidence-based nursing practices. This position serves as a clinical leader within the patient care team, ensuring that care is provided with empathy, expertise, and dedication.

Moreover, the Clinical Manager collaborates closely with the medical residency program director(s) and residents to facilitate and coordinate high-quality patient care within the residency clinic framework.

Communication Skills

Strong verbal and written communication abilities are essential for this role. The individual must effectively exchange information with tact and diplomacy, engaging with patients, staff, and other stakeholders to foster a positive atmosphere. Bilingual proficiency in English and Spanish is preferred.

Key Responsibilities

  • Perform comprehensive patient care tasks for both adult and pediatric populations, including triage, vital signs assessment, prior authorizations, venipuncture, and medication administration (injections, nebulizer treatments, oral medications), along with lab order entry and patient education.
  • Provide clinical support by collaborating with various healthcare providers, including medical residents, across multiple departments (such as adult medicine, pediatric medicine, laboratory, and administrative support) as required.
  • Ensure exceptional quality, timeliness, and patient satisfaction throughout all interactions within the medical residency clinic and other departments as necessary.
  • Act as a key contributor to the daily operations of the internal medicine residency program under the guidance of the Medical Residency Program Director, Continuous Improvement Coordinator, and Clinical Office Manager. This includes planning and coordinating the assignments of clinical staff and collaborating with managers overseeing non-clinical personnel (e.g., front desk, pharmacy, social services).
  • Promote adherence to policies and procedures that enhance patient care while ensuring high levels of organizational efficiency, communication, and safety.
  • Assist in managing outstanding tasks and documentation (such as medication refill requests, lab and imaging reports, medical records) in partnership with and as directed by the provider.
  • Exhibit critical thinking and organizational skills, demonstrating leadership and serving as a role model for office staff.
  • Carry out additional procedures as directed by the Supervising Provider, Clinical Office Manager, or other Clinical Support Leaders, including:
  1. In-house waived testing (e.g., pregnancy tests, hemoglobin, glucometer, urine dip, hemoccult-stool, throat swab)
  2. Diagnostics (e.g., EKG or blood glucose)
  3. Routine vaccinations and injections
  4. Assisting providers with gynecological exams, rectal/STI exams, and other minor outpatient procedures.
Maintain accurate documentation, patient interactions, and updates in the Electronic Medical Record (EMR) system in accordance with organizational policies and procedures.Manage facility stock of medications and vaccines in compliance with organizational protocols.Support patients in completing applications for pharmaceutical assistance programs.Facilitate the prior authorization process for medications or specialty services.Communicate with pharmacies and assistance programs to monitor patient adherence to prescribed therapies.Oversee and ensure the completion of the pre-operative clearance process as requested.Process prescriptions and refill requests as directed by the provider.Perform other duties and responsibilities as assigned.May occasionally require travel between clinics for coverage purposes.

Qualifications

  • Possession of a current, unrestricted LPN or RN license issued by the state of Florida.

Knowledge and Experience

  • A minimum of three years of relevant work experience is required, with knowledge in promoting wellness and managing chronic diseases/conditions within a primary care environment. Training in HIV/AIDS is recommended, and experience in a residency clinic is preferred.
  • Familiarity with infection control practices.
  • Proficiency in Electronic Health Records and Microsoft Outlook.

Physical Requirements

  • Level 2 background clearance is required.
  • Proof of immunizations for Tdap, MMR, Hepatitis B, and either a history of chickenpox (varicella) or documentation of the varicella vaccine, along with a PPD test conducted upon hire.

Whole Family Health Center Inc reserves the right to modify this job description, including but not limited to major responsibilities, education, certification, and physical requirements.

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