Technical Support Specialist

1 week ago

Fort Belvoir, United States Diverse Systems Group LLC Full time
Job Overview

Position Summary:

  • Oversee the operations of the Service Desk walk-in center, providing mentorship and training to junior personnel.
  • Generate analytical reports using Microsoft Excel to evaluate SLA metrics against contractual obligations and present findings to upper management.
  • Exhibit proficiency in independently diagnosing and resolving advanced technical challenges and helpdesk inquiries.
  • Prioritize and manage daily technical assistance in diverse organizational environments.
  • Collaborate with various technical teams to address and rectify large-scale technical problems.
  • Identify and troubleshoot common network and hardware/software issues utilizing both physical and logical diagnostic tools.
  • Evaluate new hardware and software solutions prior to their implementation.
  • Support areas include deployment of computing devices, application management, user account administration, print services, asset inventory, and troubleshooting of desktops, laptops, tablets, and mobile devices.
  • Showcase exceptional customer service capabilities with a flexible work schedule to accommodate support needs.
  • Engage in special initiatives and unique requests, such as annual equipment refresh cycles and organization-wide upgrades, which involve liaising with customer administration and conducting hardware evaluations. Maintain accountability for property in the IT warehouse and collaborate closely with Logistics and Property Management to ensure proper documentation of equipment.

Supervisory Role: Yes

Required Skills & Competencies:

  • Advanced proficiency in Microsoft Excel
  • Experience with Windows-based hardware, operating systems, and printers
  • Ability to lift up to 50 lbs.

Education & Experience:

  • Outstanding customer service and communication skills
  • 3-5+ years of relevant professional experience

Certifications:

Must possess DOD 8140/8570 compliance (e.g., Security+ CE and A+ or Microsoft Windows certifications)

Security Clearance:

Confidential clearance is required.

Preferred Qualifications: N/A

  • Technical Support Specialist

    4 days ago

    Fort Belvoir, United States AITHERAS, LLC Full time

    Job OverviewAitheras LLC is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and solutions to government application problems.Key Responsibilities:Provide technical support in product demonstrations and conduct government training.Interface...

  • Technical Support Specialist

    2 weeks ago

    Fort Belvoir, United States DCS Corp Full time

    DCS Corp is in search of a motivated and detail-oriented Technical Support Specialist to ensure optimal functionality of our systems within a dynamic project environment. In this capacity, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for...

  • Technical Support Specialist

    2 weeks ago

    Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for end-users. The...

  • Technical Support Specialist

    1 week ago

    Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure the seamless operation of systems within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and set up new workstations for team members. The Technical...

  • Technical Support Specialist

    6 days ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a Technical Support Specialist to join our team in Fort Belvoir, VA. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to users of our Defense Stockpile Management Systems (DSMS) application.Key Responsibilities:Provide immediate...

  • Technical Support Specialist

    2 weeks ago

    Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this position, you will address network challenges, configure operating systems, utilize remote desktop connections for immediate assistance, and set up new desktops and laptops for users....

  • Technical Support Specialist

    1 week ago

    Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this position, you will address network challenges, configure operating systems, utilize remote desktop connections for immediate assistance, and set up new desktops and laptops for users....

  • Technical Support Specialist

    1 week ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Req ID: RQ184057Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Systems AdministrationSkills:Computer Systems, End User Support, Information Technology (IT) Services, Trouble TicketingCertifications:CompTIA - Security+ CE - CompTIAExperience:5 + years of related experienceUS...

  • Technical Systems Support Specialist

    2 weeks ago

    Fort Belvoir, Virginia, United States DCS Corp Full time

    Job OverviewDCS Corp is on the lookout for a motivated and proactive Technical Systems Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and set up new desktops and...

  • Technical Support Opportunities

    3 weeks ago

    Fort Belvoir, United States Oneida Technical Solutions Full time $72,000 - $150,000

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...

  • Technical Support Specialist

    1 week ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Position Type:RegularSecurity Clearance Required:Top Secret/SCIJob Family:Systems AdministrationQualifications:Skills:Proficient in Computer Systems, End User Assistance, IT Services, and Trouble Ticket Management.Certifications:CompTIA - Security+ CEExperience:Minimum of 5 years in a related field.Citizenship:US Citizenship RequiredJob Overview:The Defense...

  • Computer Specialist/Lead Technical Support Specialist

    3 weeks ago

    Fort Polk, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...

  • Technical Support Specialist

    2 weeks ago

    Fort Belvoir, United States Quadrant Inc Full time

    Job ID:Help Desk - Tier II REQUIREMENTS:Secret clearance is mandatory. Proven experience in Tier II Help Desk/Desktop Support roles with a minimum of 3 years in technical support, help desk, or IT support functions. At least 1 year of experience with the Remedy Ticketing system (ARS) or equivalent. Exceptional communication skills, both verbal and written....

  • Computer Specialist/Lead Technical Support Specialist

    4 weeks ago

    Fort Johnson, United States Oneida Technical Solutions LLC Full time

    Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement,...

  • Technical Support Specialist

    2 weeks ago

    Fort Belvoir, United States Quadrant Inc Full time

    Job ID:Help Desk - Tier II REQUIREMENTS:Secret clearance is mandatory. Proven experience in Tier II Help Desk or Desktop Support roles with a minimum of 3 years in technical support environments. At least 1 year of familiarity with the Remedy Ticketing system (ARS) or comparable systems. Exceptional communication skills, both verbal and written, are...

  • Technical Support Specialist

    2 weeks ago

    Fort Belvoir, United States Diverse Systems Group LLC Full time

    Job OverviewPosition Summary:Oversee the operations of the Service Desk walk-in center, providing mentorship and training for junior personnel.Generate analytical reports utilizing Microsoft Excel to evaluate SLA metrics against contractual obligations, offering strategic recommendations to upper management.Exhibit proficiency in independently diagnosing and...

  • Technical Support Specialist

    6 days ago

    Fort Atkinson, Wisconsin, United States Argus Technical Full time

    **Job Summary**Argus Technical is seeking a highly skilled Electronics Technician to join our team. As an Electronics Technician, you will be responsible for supporting the building of new assemblies and initiating engineering changes to assemblies.**Key Responsibilities:**• Respond to customer requests for quotes (RFQs) and provide technical support as...

  • Technical Support Specialist

    2 weeks ago

    Fort Belvoir, United States Quadrant Inc Full time

    Job ID:Help Desk - Tier II REQUIREMENTS: - Active Secret clearance is mandatory - Proven experience as a Tier II Help Desk or Desktop Support Administrator - Minimum of 3 years in desk-side support, help desk, or IT support roles - At least 1 year of experience with the Remedy Ticketing system (ARS) or similar platforms - Exceptional communication skills,...

  • Desktop Support Specialist

    3 months ago

    Fort Belvoir, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...

  • Computer Operator V/Technical Support Specialist

    3 weeks ago

    Fort Johnson, United States Oneida Technical Solutions LLC Full time

    Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement,...