Technical Support Specialist

6 days ago


Fort Belvoir, United States General Dynamics Information Technology Full time

Job Summary:

General Dynamics Information Technology (GDIT) is seeking a Technical Support Specialist to join our team in Fort Belvoir, VA. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to users of our Defense Stockpile Management Systems (DSMS) application.

Key Responsibilities:

  • Provide immediate support on all nuclear weapons accountability issues identified by users
  • Monitor network systems and provide 24/7 call-in support
  • Ensure all problems reported by end users have been adequately documented and controls exist to escalate issues according to priority
  • Perform user account management and advance software installations and upgrades
  • Develop and deliver training materials and conduct training sessions for users
  • Provide technical assistance and support related to computer systems, hardware, and software
  • Access databases to research and rectify nuclear weapons accountability issues
  • Provide system updates and statuses to Government leadership
  • Operate and maintain procedures, hardware, network connections, and software required to monitor all DSMS systems and trouble tickets
  • Manage IT incidents and problems in accordance with IT service management principles

Requirements:

  • Education and Experience: Technical Training, Certification(s) or Degree, 5+ years of experience
  • Required: DOD 8570 IAT Level II (ex. CCNA-Security, Security + CE, CND, etc.)
  • Required: Security Clearance: Fully adjudicated Secret to start w/TS SCI eligibility
  • Preferred: Nuclear Accountability or reporting experience
  • Occasional Travel: 10% or less
  • Telework eligible

About GDIT:

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.



  • Fort Belvoir, United States AITHERAS, LLC Full time

    Job OverviewAitheras LLC is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and solutions to government application problems.Key Responsibilities:Provide technical support in product demonstrations and conduct government training.Interface...


  • Fort Belvoir, United States DCS Corp Full time

    DCS Corp is in search of a motivated and detail-oriented Technical Support Specialist to ensure optimal functionality of our systems within a dynamic project environment. In this capacity, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for...


  • Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure the seamless operation of systems within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and set up new workstations for team members. The Technical...


  • Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for end-users. The...


  • Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this position, you will address network challenges, configure operating systems, utilize remote desktop connections for immediate assistance, and set up new desktops and laptops for users....


  • Fort Belvoir, United States DCS Corp Full time

    DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this position, you will address network challenges, configure operating systems, utilize remote desktop connections for immediate assistance, and set up new desktops and laptops for users....


  • Fort Belvoir, United States General Dynamics Information Technology Full time

    Req ID: RQ184057Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Systems AdministrationSkills:Computer Systems, End User Support, Information Technology (IT) Services, Trouble TicketingCertifications:CompTIA - Security+ CE - CompTIAExperience:5 + years of related experienceUS...


  • Fort Belvoir, Virginia, United States DCS Corp Full time

    Job OverviewDCS Corp is on the lookout for a motivated and proactive Technical Systems Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and set up new desktops and...


  • Fort Belvoir, United States Oneida Technical Solutions Full time $72,000 - $150,000

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...


  • Fort Belvoir, United States General Dynamics Information Technology Full time

    Position Type:RegularSecurity Clearance Required:Top Secret/SCIJob Family:Systems AdministrationQualifications:Skills:Proficient in Computer Systems, End User Assistance, IT Services, and Trouble Ticket Management.Certifications:CompTIA - Security+ CEExperience:Minimum of 5 years in a related field.Citizenship:US Citizenship RequiredJob Overview:The Defense...


  • Fort Polk, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...


  • Fort Belvoir, United States Quadrant Inc Full time

    Job ID:Help Desk - Tier II REQUIREMENTS:Secret clearance is mandatory. Proven experience in Tier II Help Desk/Desktop Support roles with a minimum of 3 years in technical support, help desk, or IT support functions. At least 1 year of experience with the Remedy Ticketing system (ARS) or equivalent. Exceptional communication skills, both verbal and written....


  • Fort Johnson, United States Oneida Technical Solutions LLC Full time

    Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement,...


  • Fort Belvoir, United States Quadrant Inc Full time

    Job ID:Help Desk - Tier II REQUIREMENTS:Secret clearance is mandatory. Proven experience in Tier II Help Desk or Desktop Support roles with a minimum of 3 years in technical support environments. At least 1 year of familiarity with the Remedy Ticketing system (ARS) or comparable systems. Exceptional communication skills, both verbal and written, are...


  • Fort Belvoir, United States Diverse Systems Group LLC Full time

    Job OverviewPosition Summary:Oversee the operations of the Service Desk walk-in center, providing mentorship and training for junior personnel.Generate analytical reports utilizing Microsoft Excel to evaluate SLA metrics against contractual obligations, offering strategic recommendations to upper management.Exhibit proficiency in independently diagnosing and...


  • Fort Belvoir, United States Diverse Systems Group LLC Full time

    Job OverviewPosition Summary:Oversee the operations of the Service Desk walk-in center, providing mentorship and training to junior personnel.Generate analytical reports using Microsoft Excel to evaluate SLA metrics against contractual obligations and present findings to upper management.Exhibit proficiency in independently diagnosing and resolving advanced...


  • Fort Atkinson, Wisconsin, United States Argus Technical Full time

    **Job Summary**Argus Technical is seeking a highly skilled Electronics Technician to join our team. As an Electronics Technician, you will be responsible for supporting the building of new assemblies and initiating engineering changes to assemblies.**Key Responsibilities:**• Respond to customer requests for quotes (RFQs) and provide technical support as...


  • Fort Belvoir, United States Quadrant Inc Full time

    Job ID:Help Desk - Tier II REQUIREMENTS: - Active Secret clearance is mandatory - Proven experience as a Tier II Help Desk or Desktop Support Administrator - Minimum of 3 years in desk-side support, help desk, or IT support roles - At least 1 year of experience with the Remedy Ticketing system (ARS) or similar platforms - Exceptional communication skills,...


  • Fort Belvoir, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...


  • Fort Johnson, United States Oneida Technical Solutions LLC Full time

    Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement,...