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Technical Support Specialist

2 months ago

Fort Belvoir, United States Quadrant Inc Full time

Job ID:
Help Desk - Tier II

REQUIREMENTS:
- Active Secret clearance is mandatory
- Proven experience as a Tier II Help Desk or Desktop Support Administrator
- Minimum of 3 years in desk-side support, help desk, or IT support roles
- At least 1 year of experience with the Remedy Ticketing system (ARS) or similar platforms
- Exceptional communication skills, both verbal and written
- Background in providing Tier 1 desktop technical assistance
- Proficiency with Windows 10 Operating Systems and Office 2013
- Familiarity with Microsoft SCCM and desktop imaging processes
- Experience with virtual infrastructure (e.g., VMWare) is highly preferred
- Strong attention to detail and excellent customer service skills
- Ability to engage with Senior Government Leadership in a professional manner
- Current CompTIA Security+ CE certification is required
- A Bachelor's Degree is advantageous

RESPONSIBILITIES:
- Deliver technical assistance encompassing client hardware and software support
- Address customer inquiries and issues via telephone, email, or the Remedy ticketing system
- Troubleshoot and resolve customer problems using remote control software or other tools when feasible
- Provide hands-on support for users at their workstations and docking stations, addressing both hardware and software challenges
- Install, upgrade, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013, and other authorized desktop applications
- Conduct routine preventative maintenance on computers, laptops, printers, and other authorized peripherals
- Monitor, manage, and restore service to client personal computers (PCs) or laptops with authorized network access
- Escalate complex issues to the appropriate Tier 3 Support team members when necessary

Quadrant Inc is an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.