Guest Services Representative

19 hours ago


Boston, Massachusetts, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities
  • Operate the front desk with accuracy and efficiency, following standard operating procedures.
  • Check guests in and out, handle reservations, and process payments with precision.
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate records, including registration cards and cash sheets.
  • Operate the switchboard, take messages, and ensure that guests receive timely notifications.
  • Stay knowledgeable about hotel promotions, room rates, and amenities to provide informed assistance to guests.
  • Collaborate with housekeeping to ensure rooms are ready for guests and that housekeeping is informed of room availability.
  • Take and record credit card information, ensuring accuracy and security.
  • Lock and secure the front desk area when leaving, even for short periods.
  • Complete daily reports, audits, and correspondence as required.
  • Keep the lobby and office area clean and tidy at all times.
  • Set wake-up calls as needed and ensure that guests receive timely notifications.
Requirements
  • One year certificate from college or technical school, or three to six months related experience and/or training.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.
Work Environment

The work environment is typically indoor, with minimal to moderate noise levels consistent with a hotel environment. You may be exposed to and use cleaning chemicals throughout your shift.

Physical Demands

The physical demands of this position include standing more than 2/3 of the time, walking less than 1/3 of the time, and sitting less than 1/3 of the time. You will be required to lift up to 15 pounds, push/pull up to 10 pounds, and perform other physical tasks as needed.



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