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Guest Services Representative

2 months ago

Boston, Massachusetts, United States Compass Group USA Full time
Job Summary

We are seeking a skilled Guest Services Agent to join our team at Restaurant Associates. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Check guests in and out of the hotel, ensuring accurate and efficient processing of room assignments and payments.
  • Resolve guest challenges and concerns in a professional and courteous manner, promoting a positive and welcoming atmosphere.
  • Upsell hotel services and amenities to guests, increasing revenue and enhancing their stay.
  • Process payments, handle guest inquiries, and respond to special requests in a timely and efficient manner.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements:
  • Previous guest services experience preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions.
What We Offer:
  • A competitive hourly rate, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A fun and dynamic work environment, with a team-oriented culture and opportunities for professional development.

At Compass Group USA, we are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.