Overnight Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Overnight Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Anticipate and respond to guests' needs in a friendly and positive manner, providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests in a timely and efficient manner.
- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Work collaboratively with the team to meet guests' needs and actively contribute to the efforts of other departments when necessary.
- Understand and follow B. F. Saul Company Hospitality Group's guest service recovery program.
- High school diploma or equivalent required.
- 1+ years of prior guest service experience, preferably in a hospitality setting.
- Excellent verbal communication skills and attention to detail.
- Ability to lift, push, and pull up to 75 pounds on an occasional basis.
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of experience in the hospitality industry. We operate a portfolio of over 20 business-class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels.
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Overnight Front Desk Representative
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Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Overnight Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Anticipate and respond to...
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Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full timeB. F. Saul Company Hospitality Group is a leading hospitality company with a rich history of over 130 years. Our portfolio includes a diverse range of business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels.This position is responsible for providing exceptional guest service,...