Overnight Front Desk Representative
2 days ago
We are seeking a highly skilled and customer-focused Overnight Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Anticipate and respond to guests' needs in a friendly and positive manner, providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests in a timely and efficient manner.
- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
- Understand and follow B. F. Saul Company Hospitality Group's guest service recovery program.
- High school diploma or GED required.
- 1+ years prior guest service experience required, preferably in a hospitality setting.
- Excellent verbal communication skills needed.
- Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
- Ability to lift, push, and pull up to 75 pounds on an occasional basis.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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