Overnight Front Desk Representative

2 days ago


Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Overnight Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Anticipate and respond to guests' needs in a friendly and positive manner, providing the highest level of service.
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests in a timely and efficient manner.
  • Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
  • Understand and follow B. F. Saul Company Hospitality Group's guest service recovery program.
Requirements:
  • High school diploma or GED required.
  • 1+ years prior guest service experience required, preferably in a hospitality setting.
  • Excellent verbal communication skills needed.
  • Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis.
What We Offer:

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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