Front Desk Representative

2 days ago


Sterling Heights, Michigan, United States Towneplace Sterling Heights Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites in Sterling Heights, Michigan. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.

Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Manage the front desk operations, including handling phone calls, emails, and messages.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
  • Perform other duties as assigned, including maintaining a clean and organized work area and participating in the creation of an enjoyable work environment.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic knowledge of Microsoft Office suite and ability to learn new software quickly.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive hourly rate.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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