Front Desk Representative
2 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites in Sterling Heights, Michigan. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.
Responsibilities:- Register guests and handle check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Manage the front desk operations, including handling phone calls, emails, and messages.
- Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
- Perform other duties as assigned, including maintaining a clean and organized work area and participating in the creation of an enjoyable work environment.
- High school diploma or equivalent required; college coursework in a related field is helpful.
- Previous experience in a hotel or related field is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic knowledge of Microsoft Office suite and ability to learn new software quickly.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Competitive hourly rate.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
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