Front Desk Representative

5 days ago


Sterling Heights, Michigan, United States Towneplace Sterling Heights Full time
Job Summary

As a Front Desk Agent at TownePlace Suites in Sterling Heights, Michigan, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include greeting and registering guests, making and modifying reservations, and handling hotel operator and concierge duties. You will also be responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities and Qualifications

  • High School diploma or equivalent required; College coursework in a related field is helpful.
  • Experience in a hotel or a related field is preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
  • Operational knowledge of Microsoft Office suite.
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Holds an understanding of hotel products and guest services (i.e., lifestyle, full-service resort, etc.).
  • Ability to participate in the creation of an enjoyable work environment.


Responsibilities

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities, and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
  • Perform other duties as assigned, which may include but are not limited to, helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
  • Access to back-of-house areas of the hotel and sensitive information.
  • Demonstrated ability to handle cash, prepare, and deposit cash drops, secure, and balance bank.
  • Interact and occasionally have unsupervised contact with guests and/or colleagues.
  • Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets.
  • Drive safely on behalf of the company for business reasons.
  • Maintain a high level of trust and responsibility.
  • Represent the company with a certain level of reputation and good character as well as exercise sound judgment.


Property Details

The newly renovated TownePlace Suites by Marriott in Sterling Heights, Michigan, is located north of Downtown Detroit, adjacent to Macomb County's Lakeside Mall. Nearby cities include Utica, Warren, Chesterfield Township, and Shelby Township. We're located near a variety of shopping, dining, and entertainment options, with convenient highway access. Our spacious suites provide a 'home away from home' atmosphere. We're a pet-friendly hotel that offers fully equipped kitchens containing all the comforts of home. TownePlace Suites is perfect for relocation, temporary assignments, or just a few nights. Additional amenities include a limited number of executive work stations and complimentary high-speed internet access.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay. Ask your Recruiter for more details.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.


  • Sterling Heights, Michigan, United States Hospitality Specialists, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Specialists, Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.ResponsibilitiesProvide exceptional customer service...


  • Sterling Heights, Michigan, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at Towneplace Sterling Heights. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome...


  • Sterling Heights, Michigan, United States Towneplace Sterling Heights Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites in Sterling Heights, Michigan. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a...


  • Sterling Heights, Michigan, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to new heights? Marriott Hotels is seeking a talented Front Desk Agent to join our team!About the RoleWe're looking for a highly motivated and customer-focused individual to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests...


  • Sterling Heights, Michigan, United States Towneplace Sterling Heights Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites in Sterling Heights, Michigan. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.Responsibilities:Register guests and handle check-ins...


  • Sterling Heights, Michigan, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality Job OpportunityWe are seeking a skilled and friendly Front Desk Agent to join our team at Towneplace Sterling Heights. As a key member of our Guest Service team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Greet and welcome guests,...


  • Sterling Heights, Michigan, United States Hospitality Specialists, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Specialists, Inc. As a Front Desk Agent, you will be responsible for ensuring a high level of guest satisfaction by attending to the needs of our guests in an efficient and courteous manner.Key ResponsibilitiesBe flexible in regard to work...


  • Sterling Heights, Michigan, United States Aimbridge Hospitality Full time

    Key Responsibilities:Greeting and Welcoming Guests: As a Front Desk Agent at Aimbridge Hospitality, you will be the first point of contact for our guests, providing a warm and welcoming experience.Telephone Switchboard Operations: You will be responsible for maintaining the proper operation of the telephone switchboard, ensuring that all calls are answered...

  • Front Desk Clerk

    4 weeks ago


    Sterling Heights, Michigan, United States Concord Hospitality Full time

    Job Title: Front Desk Clerk-Woodspring SuitesWe are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Woodspring Suites. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.Key...


  • Sterling Heights, Michigan, United States Marriott International Inc Full time

    Job OverviewWe are seeking a highly skilled and motivated Front Desk Agent to join our team at Marriott International Inc. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProcess guest arrivals and departures efficiently and...

  • Front Desk Clerk

    3 weeks ago


    Sterling Heights, Michigan, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key Responsibilities:Assist...


  • Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Anticipate and...


  • Sterling Heights, Michigan, United States Towneplace Sterling Heights Full time

    Job SummaryAs a Front Desk Agent at TownePlace Suites in Sterling Heights, Michigan, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services,...


  • Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesAnticipate and respond to guest needs...


  • Sterling Heights, Michigan, United States Hyatt House DullesSterling Full time

    Job Summary:As a Front Desk Agent at Hyatt House Dulles/Sterling, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.Key...


  • Sterling Heights, Michigan, United States Meijer Full time

    Key Responsibilities:As a Front Desk Ambassador at Meijer, you will provide a professional presence at the front entryways, creating an active deterrence to theft by engaging with customers entering and exiting the store. This includes interacting with customers in the interior of the store and the checkout area.Benefits:Prevent theft through constant...


  • Sterling Heights, Michigan, United States Hyatt House DullesSterling Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and handle room reservationsProvide exceptional guest service and respond to...


  • Sterling Heights, Michigan, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Massage Envy. As a key member of our sales team, you will play a critical role in driving membership sales and member retention, while providing exceptional customer service and building strong relationships with our clients.Key...


  • Sterling Heights, Michigan, United States Optalis Healthcare Full time

    Optalis Health of Sterling Heights is seeking a professional and friendly Front Desk Receptionist to provide outstanding service to patients.Position Summary:Performs office reception duties to provide exceptional service to patients, including greeting patients and visitors, answering the telephone, maintaining the reception workspace and lobby areas,...


  • Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Overnight Front Desk Agent to join our team at B. F. Saul Company Hospitality Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Anticipate and respond to...