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Front Desk Representative

1 month ago

Sterling Heights, Michigan, United States Hyatt House DullesSterling Full time
Job Summary:

As a Front Desk Agent at Hyatt House Dulles/Sterling, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Reservations and Room Assignments: Make and modify reservations, assign rooms, and ensure all guest requests are met.
  • Hotel Operations: Handle hotel operator and concierge duties, including answering guest inquiries, providing information on hotel services and facilities, and resolving any issues that may arise.
  • Communication and Teamwork: Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  • Problem-Solving and Adaptability: Demonstrate the ability to problem-solve and adapt to changing situations, ensuring a positive guest experience.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills and Abilities: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service. Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
Benefits:
  • Competitive Compensation: Enjoy a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.