Front Desk Representative
5 days ago
As a Front Desk Agent at TownePlace Suites in Sterling Heights, Michigan, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:
- Registering guests and handling check-ins and check-outs
- Providing information about hotel services, facilities, and local attractions
- Handling guest inquiries and resolving issues in a timely and professional manner
- Maintaining accurate records and performing administrative tasks
Some of your key responsibilities will include:
- Approaching all interactions with guests and colleagues in a friendly and service-oriented manner
- Maintaining high standards of personal appearance and grooming
- Complying with hotel policies and procedures
- Providing exceptional customer service and resolving guest complaints in a timely and professional manner
- Performing administrative tasks, such as logging and delivering packages, mail, and messages
To be successful in this role, you will need:
- A high school diploma or equivalent
- Experience in a hotel or related field is preferred
- A positive and upbeat personality with a desire to deliver exceptional customer service
- The ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment
- Excellent communication and interpersonal skills
We offer a competitive benefits package, including:
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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