Overnight Front Desk Associate

3 weeks ago


Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time

B. F. Saul Company Hospitality Group is a leading hospitality company with a rich history of over 130 years. Our portfolio includes a diverse range of business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels.

This position is responsible for providing exceptional guest service, anticipating needs, and exceeding expectations. Key responsibilities include processing check-ins and check-outs, assisting guests with reservations and requests, and maintaining a clean and safe work environment.

Key Responsibilities:

  • Anticipate and respond to guests in a friendly and positive manner.
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests.
  • Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments when necessary.
  • Understand and follow B. F. Saul Company Hospitality Group and Holiday Inn guest service recovery program.

Requirements:

  • High school diploma or GED required.
  • 1+ years prior guest service experience required preferably in a hospitality setting.
  • Excellent verbal communication skills needed.
  • Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled


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