Air Distribution Sales Associate
6 days ago
Air Treatment Corporation is a dynamic, collaborative work environment that values high-quality customer service. We strive to create a cohesive team that exceeds expectations, providing opportunities for growth and advancement from within. Our robust benefit package supports the well-being of our team members.
The Inside Sales Associate acts as a liaison between Sales Engineers, clients, and manufacturers, facilitating constant communication to provide general information, service, maintenance, and repair updates related to product/project stages.
Key Responsibilities- Pre-Bid Duties:
- Review plans and specifications provided by Sales Engineers and Inside Sales Engineers.
- Perform take-off of various Air Distribution Products.
- Utilize multiple factory software tools to create equipment selections, performance data, and specifications.
- Generate quote letters and price summaries based on customer requests and/or project plans and specifications.
- Update and manage bid documents and quote requests in ATC CRM.
- Project Management/Post Bid Duties:
- Create submittal documents for various products.
- Collaborate with sales engineers to gain approval for submittals.
- Enter orders to factories.
- Enter stock orders in ATC CRM.
- Relay shipping information between factory and customer.
- Interact with credit team and CRM coordinators as needed.
- Track orders/shipments as necessary.
- Assemble project closeout documents.
- Process warranty claims with manufacturers.
- Process and track RMAs with customers and manufacturers.
- Update and manage orders in CRM.
- Additional Duties:
- Attend in-house factory training, ATC trainings, factory/webinar, and online trainings.
- Demonstrate knowledge of location for factory literature and technical resources.
- Assist and direct customers with requests.
- Excellent verbal communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organization skills and attention to detail.
- Proficient in time management.
- Demonstrated problem-solving skills.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and related Microsoft CRM software.
- Prior experience in customer service highly preferred.
- Building Construction Industry Experienced Preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Vaid driver's license and no major driving violations.
- Travel to meet with clients or potential clients will be required on occasion.
Compensation details: Yearly Salary
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