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Customer Service Representative
2 months ago
Job Summary:
Piedmont Airlines is seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient boarding and disembarking process, and maintaining a safe and secure airport environment.
Key Responsibilities:
- Assist passengers in boarding and disembarking flights, ensuring a safe and efficient process.
- Monitor computerized passenger boarding systems to ensure accurate and timely departures.
- Provide assistance to customers with special needs, including arranging for wheelchairs and unaccompanied minors.
- Change customer flight itinerary and seat assignments as required.
- Operate the Jetway and other airport equipment safely and efficiently.
- Load and unload baggage and cargo, ensuring accurate and timely handling.
- Operate motorized service vehicles and equipment, adhering to safety protocols.
- Guide and park aircraft, ensuring a safe and secure environment.
- Perform cabin maintenance tasks, ensuring a clean and safe environment for passengers.
- Work collaboratively with the team to provide exceptional customer service and meet corporate objectives.
Requirements:
- Successful completion of training course.
- Ability to meet company goals and customer expectations in a high-energy environment.
- Effective communication skills, with the ability to interact with customers and colleagues in a professional and courteous manner.
- Ability to organize, prioritize, and multitask, with a focus on delivering exceptional customer service.
Preferred Qualifications:
- Previous airline experience, with a focus on customer service and ground handling.
- Previous employment as a front-line customer service provider, with a focus on delivering exceptional customer service.
- Basic knowledge of computer applications and programs, with a focus on airport operations and customer service systems.
Work Environment:
- Work in a fast-paced airport environment, with a focus on safety and security.
- Use of computers, telephones, and other office equipment, with a focus on efficient and effective communication.
- Ability to work in a team environment, with a focus on collaboration and customer service.
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs.
- Handle objects up to 70 pounds regularly, with a focus on safety and efficiency.
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs.
Benefits:
- Paid training and development opportunities.
- Holiday pay and vacation time.
- 401(k) and other retirement benefits.
- Family travel on the American Airlines network.
- Medical and dental benefits.
Starting Rate:
$12.50/Hourly
Piedmont Airlines is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
