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HVAC Service Coordinator

2 months ago

State College, Pennsylvania, United States Nittany Energy Full time

Nittany Energy is seeking a dedicated HVAC Dispatcher to join our team. This role is essential in ensuring efficient communication between clients and our service technicians.

The HVAC Dispatcher will report directly to the Service Manager and will be responsible for:

  • Client Interaction: Engage with customers regularly through various communication channels.
  • Appointment Scheduling: Organize service appointments and relay necessary information to technicians.
  • Team Collaboration: Work closely with service technicians to ensure seamless operations and follow-ups.
  • Account Management: Maintain accurate documentation of customer accounts.
  • Team Support: Provide assistance to team members as required.
  • Effective Communication: Ensure all interactions are positive and timely.
  • Participation: Attend meetings and training sessions as necessary.

Preferred Qualifications:

  • Proficiency in basic to advanced computer skills.
  • Prior experience or knowledge in the HVAC industry is highly valued but not mandatory.

This is a full-time position with a standard Monday to Friday schedule, including potential weekend availability during peak seasons.